Terms and Conditions

Terms and Conditions

We will carry out the work as set out in the quote you accept, for the price that is stated, acceptance of the quote must be confirmed in writing/email/text message/business messanger. By accepting the quote you are also agreeing to these terms and conditions.

The company will carry out the whole of the works as specified during normal business hours of 9am – 6pm Monday – Friday, but may on occasion require a reasonable amount of overtime to achieve completion. It is a condition of this contract that your approval to such overtime is granted although we will endeavour to minimise any disruption or inconvenience. If you request any overtime or unsociable hours to be worked it may be necessary for us to add extra costs and these will be explained at the time and prior to the overtime or unsociable hours commencing.

Any variations or additions to the agreed works, requested by you, will be subject to additional charges. If the company is delayed or prevented from installing by the agreed date due to delay or default on your part, Paul Brewster Plumbing & Heating LTD may on written notice to you add additional charges. Paul Brewster Plumbing & Heating LTD will make every effort to complete the work by the agreed timescale, however, you must appreciate that sometimes delays may occur for reasons beyond our control and we cannot be held responsible for those delays. If an unscheduled delay occurs we will complete the work as soon as possible.

You shall at your own expense obtain all necessary consents for the installation of the works, including (without installation) building regulations and planning consents, consents from neighbours and mortgages before work commences. If you are a tenant, you may need your landlords permission for an installation to be carried out. The company will assume that such permission has been granted and shall not be liable for any loss or damage arising from failure to obtain such permissions.

You will provide reasonable access to enable installations to be completed. You will also be required to provide the necessary service utilities for installation at no charge to Paul Brewster Plumbing & Heating LTD.

Carpets, Flooring and Decoration

We may need you to lift carpets or take up part or all of your wood/tiled floor coverages so we can complete the work. We will give you as much notice as possible if we need you to do this. You can either employ your own contractor to do this work or we may be able to do this for you at an extra cost. If we do any of this work for you we will only be responsible for any accidental damage caused directly by our negligence and it will be your responsibility to put the flooring back once the work is completed.

We will take extra care to carry out the work without causing damage to your property. If we cause damage because of negligence we will endeavour to put it right. Sometimes extra work is required if we cannot use existing pipework or wiring to complete the job and this can cause damage to things like outside and inside finishings (for example wall coverings and paint) you may need to redecorate once the work is completed. This is not included in the price quoted and you will be responsible for this.


The prices specified in this agreement do not include the cost of removing any dangerous waste materials such as asbestos if found when carrying out the installation. If during the execution of the works, asbestos is encountered, the company reserves the right to withdraw the installation staff immediately until the site is made safe. However, the company upon request of the customer will provide a cost for removing asbestos and we will add this fee to the total quote.

Your order is accepted subject to the condition that there is an adequate gas supply to the dwelling prior to the commencement of the work. Without prejudice to the company rights where such supply is not laid to enable work to commence, the company may cancel the contract and shall not incur any liability or costs, loss or damage arising from such cancellation. In certain circumstances the size of the existing gas rate cannot always be determined. If a new gas line is required, this will not be charged at our standard hourly rate and will be in addition to the quoted price.

Where the company needs to connect new equipment to the existing plumbing, drains or heating systems, it will not accept liability for the cost of repairing or replacing parts to the existing system, which may subsequently develop faults. In certain situations the company may charge for visits made to your home by the company’s engineer if your system is faulty or has developed a fault after the installation has been conducted.

Paul Brewster Plumbing & Heating LTD accepts no responsibility for any existing installations. This relates in particular but not solely to any pipework, radiators and radiator valves, heating valves, pumps, shower pumps and/or bathroom/wc services that might be affected as a result of a conversion from a tank fed system to a sealed system or from power flushing of pipework and radiators. A change to a higher pressure rated system and power flushing can cause leaks in components that Paul Brewster Plumbing & Heating LTD will not be liable for any cost of repairs or damage.

Paul Brewster Plumbing & Heating LTD will accept no liability for, or guarantee suitability of materials supplied by the customer and will accept no liability for any consequential damage or fault.

Paul Brewster Plumbing & Heating LTD reserve the right to charge for any additional time incurred in sourcing and fitting appropriate or replacement materials.

Materials supplied by you the customer are the customers responsibility, they are to ensure timely delivery, adequate quantities and quality. This relates in particular to any boilers, radiators, radiator valves, heating valves, heating pumps, pipework, fittings, showers, tiles and/or bathroom suites/furniture.

Paul Brewster Plumbing & Heating LTD will not accept responsibility for delays incurred as a result of these conditions not being met and may add additional time and cost to final invoice.

Paul Brewster Plumbing & Heating LTD accepts no responsibility for any existing electrical installations such as heating controls, lighting circuits, ring mains and consumer units/fuseboards. Any electrical works required will be completed by our appointed electrical contractor and they will only be responsible for works they have completed. If there are any existing electrical faults which require attention the customer will be informed and a safety notice will be left. If the customer requires faults to be rectified then a separate quote will be produced.


During the removal stage of installing your new Bathroom/Wetroom we may encounter problems with walls, floors and joists which wouldn’t have been evident at the time of the survey. If any walls, floors and joists require attention and/or replacing then Paul Brewster Plumbing & Heating LTD will provide a new quotation for the additional work.


If you have chosen finance to pay for your installation through the company’s nominated finance provider, and you are accepted, the terms of their agreement will apply and the finance agreement will be between the finance company and you the customer. Paul Brewster Plumbing & Heating LTD will not be responsible for any payment defaults. If the finance agreement is cancelled but work has commenced then the balance will become immediately payable to Paul Brewster Plumbing & Heating LTD.


Deposits are decided on a job to job basis and will always be visible on the written quotation you accept prior to works commencing. A minimum of 50% deposit will always be required before work commences for quotes above £1,500. Upon payment of deposit you are hereby accepting the terms and conditions of the quotation.

Payment accepted by cash, bank transfer or card payments (debit or credit card).

Final balance to be paid immediately upon completion of works and/or receipt of invoice unless prior arrangements have been made. Paul Brewster Plumbing & Heating LTD reserves the right to apply a late payment interest charge of 8.5% if no payment is made within 7 days from receipt of invoice.

Any goods supplied by Paul Brewster Plumbing & Heating LTD remain the property of the company until all invoices are paid in full. Paul Brewster Plumbing & Heating LTD reserve the right to remove all installed goods from a customers property if final invoice is not paid in full.


No certificates for boilers, hot water cylinders, etc will be issued until final payment in full for all works undertaken is received.